Scentstevia operates in accordance with Australian Competition and Consumer Law.

Your satisfaction in using Scentstevia products (Makeup, Skincare, Cleaning Products, Home Fragrances, and Candles) is our priority. We strive to ensure your satisfaction with every purchase. However, Scentstevia does not offer a satisfaction guarantee, so please choose carefully before making a purchase.

30-Day Returns

If you change your mind about your purchase, you are welcome to return your product to us, subject to the following criteria.

Eligibility for Returns

Items must be returned within 30 days of the purchase date. To qualify for a return, the items must be:

  • Unopened, unused, and in their original packaging.
  • Accompanied by proof of purchase.

Exclusions:

  • Gift cards or vouchers are non-returnable and non-redeemable for cash unless faulty.
  • Faulty items are exempt from this exclusion.
Return Process

Change of Mind or Incorrect Item Ordered

If you’ve changed your mind or ordered the wrong item, simply return the unopened and unused product in its original packaging within 30 days. Please note that return shipping is at your expense. Once received and inspected, we’ll issue a full refund minus a 5% administration fee of the product price.

Damaged in Transit

If your item arrives damaged, please contact us within 5 days of delivery with a photo of the damage. We’ll guide you through the return process and arrange for a replacement or a refund. Please hold onto the damaged item until we’ve completed our review

Please note this may take a couple of days due to insurance in transit related cover.

Refunds

No Refunds for items purchased on sale or with a discount code.

For any enquiries or to start a return, please email contact@scentstevia.com