1. Introduction

Scentsetiva (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and disclose your personal information and applies when you visit our website, purchase our products, or contact us.

 

2. Scope & Application

We are a small business based at:

PO Box 13, Henley Beach SA 5022, Australia.

Under the Privacy Act 1988, entities that collect personal information must comply with the Australian Privacy Principles (APPs).

 

3. Personal Information We Collect

We may collect:

  • Identity & contact info (name, email, address, phone)
  • Transaction details (purchase history, payment info)
  • Website usage data (via cookies and analytics)
  • Marketing preferences

 

4. How We Collect It

We collect personal information:

  • When you place an order or create an account
  • When you subscribe to our newsletter or respond to promotions
  • Through cookies and analytics as you browse our site

 

5. How We Use & Disclose Your Information

We may use your information to:

  • Provide products and services
  • Process payments and fulfill orders
  • Send updates, marketing, and transaction communications
  • Improve our website and offerings
  • Comply with legal obligations

 

We won’t share personal data with third parties except:

  • Service providers (payment processors, shipping, analytics)
  • When required by law
  • With your consent

 

6. Cookies & Analytics

We use cookies to enhance your site experience and track visitor traffic via analytics services. These do not personally identify users unless combined with other data.

 

7. Your Rights

Under the APPs, you have the right to:

  • Access and obtain a copy of your personal information
  • Request correction of any inaccurate or outdated info
  • Opt-out of marketing communications at any time
  • Request deletion of your information, subject to legal retention requirements

 

8. Cross‑Border Disclosure

Some external service providers (e.g., payment gateways, cloud hosts) may be overseas. We take reasonable steps to ensure they handle your data in accordance with the APPs.

 

9. Data Security

We implement reasonable measures to protect your information from misuse, loss, and unauthorized access or disclosure. Our systems are regularly reviewed and updated.

 

10. Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. 7 years is the standard maximum.

 

11. Changes to This Policy 

We may update this policy from time to time. The latest version will always be available on our website with the effective date clearly noted. Stated below. 

 

12. Complaints & Contact

If you have any questions, requests, or wish to complain, please contact us at:

Scentsetiva

Address: PO Box 13, Henley Beach SA 5022, Australia

Email: contact@scentsetiva.com

We will respond promptly. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) if you feel we haven’t handled your personal information in accordance with the APPs.

 

Effective date: 21 July 2025 Version 1